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Note: If you have a previous version of Bria installed on your system, you need to uninstall the previous version before proceeding with the new version. For instructions on configuring Bria 3 for Mac, refer to Configuring Bria 3 Mac for Virtual Contact Center.

This section discusses how to install and configure Bria 3 on your Windows. 1Ģ Configuring Bria 3 for Virtual Contact Center Configuring Bria for Windows Counterpath s Bria 3 is a softphone application that enables you to manage Virtual Contact Center VoIP calls from your desktop replacing or complementing your hard phone. Purpose This document discusses how to install and configure the following softphone clients to work with Virtual Contact Center: Bria for Windows EyeBeam for Windows For instructions on configuring Bria 3 for Mac, refer to Configuring Bria 3 Mac for Virtual Contact Center. For all softphone orders, 8x8 currently issues licenses of Bria for Windows and Bria for Mac.

Counterpath replaces eyebeam for Windows with Bria for Windows. Product Discontinuation Effective June 2012, 8x8 stopped issuing eyebeam licenses to Virtual Contact Center customers owing to product discontinuation by Counterpath. 1 Configuring Bria 3 for Virtual Contact Center Configuring a Softphone for Windows for Virtual Contact Center 8x8 issues softphone licenses to Virtual Contact Center customers allowing them to manage all contact center communication from the desktop replacing or complementing a hard phone.

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